Shipping Policy
Thank you for choosing to shop with us! We aim to ensure your orders are delivered promptly and securely. Please take a moment to review our shipping policy:
1. Order Processing Time
Orders are processed within 24 hours after payment is received. Please note that orders placed during holidays or Sundays may take additional time. For Nairobi and Kiambu county customers, please make sure to place an order before 12:00 hrs if you want to get your order the same day.
2. Shipping Methods and Rates
We offer various shipping options to suit your needs. Shipping charges are calculated based on the delivery location, shipping method selected, and order size. You can view the available options and rates at checkout.
3. Delivery Timeframes
Estimated delivery times vary depending on your location and shipping method. Typical delivery times are:
- Nairobi and Kiambu County – Same day delivery if you order before 12:00hrs. We cannot guarantee same-day delivery past 12:00 hrs, as this will depend on the courier.
- Other major towns – Next day delivery will apply.
- Far towns – Wajir, Mandera, Lamu, Lodwar, etc. delivery can take up to 5 days depending on the courier
Delays may occur due to unforeseen circumstances, such as weather conditions or carrier issues.
4. Lost or Delayed Shipments
If your order is significantly delayed or lost, please contact our support team at support1@shopamazing.co.ke or call 0729213649 / 0737213649. We will investigate the issue and work to resolve it promptly.
5. Contact Us
For any questions or concerns regarding shipping, feel free to reach out to us at support1@shopamazing.co.ke or call 0729213649 / 0737213649.
Returns and Refund Policy
Thank you for shopping with us. We strive to provide you with high-quality products. Please carefully review our returns and refunds policy below.
General Policy
Due to the nature of our business, we generally do not accept returns or offer refunds. All sales are considered final. We encourage you to carefully review product details and descriptions before placing your order.
Exceptions for Damaged Items
We understand that items can sometimes be damaged during transit. If you receive a damaged item, we are committed to providing a replacement. To be eligible for a replacement, please adhere to the following guidelines:
- Notification: You must notify us of the damage within 24 hours of receiving your order. Please get in touch with our customer support team at support1@shopamazing.co.ke or call 0729213649 / 0737213649.
- Evidence: You must provide clear photographic or video evidence of the damage. This evidence should include:
- Photos or videos of the damaged item.
- Photos of the packaging, if applicable, showing any external damage.
- Your order number.
- Assessment: Our customer support team will assess the evidence and determine if the damage qualifies for a replacement.
- Replacement Process: If your claim is approved, we will arrange for a replacement of the damaged item to be shipped to you at no additional cost.
- Return of Damaged Item (If Required): Depending on the situation, we may require you to return the damaged item to us. If this is necessary, we will provide you with instructions and a prepaid shipping label.
Exceptions
- This policy applies ONLY to items damaged during shipping.
- We are not responsible for damage caused by misuse, negligence, or improper handling by the customer.
- We do not offer refunds or replacements for items that are not damaged.
Contact Us
If you have any questions or concerns regarding our returns and refunds policy, please contact us at:
- Email: support1@shopamazing.co.ke
- Phone: 0729213649 / 0737213649
We appreciate your understanding and cooperation.